Understanding from the Ground Up
Learning Through Real Stories
This project focuses on collecting and learning from real-life case studies of organizations serving people affected by homelessness. By looking closely at what works—and why—it helps us grow in practical wisdom, relational sensitivity, and communication that truly connects.
➡️Current status:
- Having conversations with volunteers and social workers on the field
1 Core Objectives
- Learn from frontline organizations
- Study their approaches to housing, addiction recovery, job creation, and holistic care
- Observe how they build long-term relationships with the homeless community
- Understand communication and trust-building
- Explore how to speak with empathy and listen with respect
- Identify common barriers to trust and how organizations work to overcome them
- Document practical case studies
- Highlight successes, failures, and lessons learned from real-life scenario
- Create accessible formats (written, video, or interview-based) for sharing
2 Action Points
- Identify Key Organizations
- Reach out to local faith-based shelters, and outreach teams
- Select 5–10 diverse case study examples (by approach, size, and focus)
- Conduct Interviews & Field Visits
- Spend time with staff and volunteers on-site
- Collect stories, observe interactions, and document practices
- Gather Personal Stories (with consent)
- Speak with individuals who have experienced homelessness
- Focus on how they were approached, helped, and respected
- Analyze Communication Patterns
- Identify what builds trust and what creates distance
- Study language, tone, and body language used in different settings
- Document & Organize Case Studies (with consent)
- Create a library of written summaries, videos, and photo essays
- Highlight key takeaways and practical applications for each case
3 Long-Term Impact
Over time, this project will help shape a culture of deeper understanding and more effective care among those serving the homeless. By learning directly from real-life examples, we will grow in wisdom, not just theory. The case studies and communication insights will continue to equip new leaders, social workers, and faith communities—building a foundation of respect, empathy, and practical skill. Ultimately, this project will contribute to a more relational and human-centered approach to homelessness in Berlin and beyond, where people are not only served but truly seen.